Refund Policy

Refund Policy:

100% Customer Satisfaction Guarantee

We at Saver Horeca are committed to your satisfaction. If you're not happy with your purchase for any reason, we offer a hassle-free return and refund policy.

What can be returned?

You can return most unopened, unused, and undamaged items within 24 hours of receiving them. Since we sell perishable goods, this time frame is strictly enforced to ensure product safety and quality.

What can't be returned?

  • Opened or used items
  • Items damaged due to customer negligence
  • Items returned more than 24 hours after delivery

How to return an item:

  1. Contact us by email at info@saverhoreca.com or call us at +971-542526215  within 24 hours of receiving your order.
  2. Let us know which items you wish to return and the reason for your return.
  3. We will provide you with instructions on how to return the items.
  4. Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund.

Refunds:

  • If your return is approved, we will issue a full refund to your original payment method within a certain number of business days.
  • Processing times for refunds may vary depending on your bank or credit card company.
  • Sale items are not eligible for refunds.

For any questions or concerns regarding our return and refund policy, please don't hesitate to contact us.